Looking for freight charges or wanting to know the status of your order? Below you’ll find our terms and conditions, freight policies, and accepted methods of payment that have been designed with our customers in mind. By placing an order or otherwise using our website, you agree to and accept these terms and conditions. Should you still have questions, please contact us directly at (778) 358-3925 or at support@canbat.com
Order Status
Once you place an order on our website, an account will be automatically created for you. In this account, you can view your order status, shipping details, purchase history, documentation and saved payment methods. For any additional questions regarding your order, you can contact us via phone, email, or chat.
Payment Methods Accepted
Canbat accepts all major credit cards including Visa, MasterCard, American Express, and JCB when orders are placed online on our website. We also accept e-transfers and wire transfers. Customers paying by e-transfer receive an additional 2% discount.
Shipping Charges
We offer FREE SHIPPING on all batteries and Victron products across Canada and the United States. Depending on your shipping address, our system determines the best courier service to ensure you get your shipment arrives as quickly as possible. Shipping typically takes 2-6 business days within Canada. Exceptions may apply if you live in remote or rural areas. International shipping is available and quotes are upon request. Additional charges may apply to international orders, and the customer is responsible for any duties, taxes, freight, and any potential warranty return.
Freight Shipment Terms
International orders may not ship on the same day and may require an additional 1-2 business days to ship. Canbat will use its discretion on whether to ship via ground or freight service for large orders, depending on courier availability and local regulations. Larger orders of 4 or more batteries might be shipped on a wooden pallet, depending on the size of the shipment. A valid phone number must be provided for all freight deliveries. The customer must indicate whether they need tail lift delivery to unload the shipment from the truck.
Warranty Policy
Canbat has a simple warranty policy.
Canbat Technologies Inc. warrants every lithium battery for 10 years, Lead-carbon battery for 2 years, lead-acid battery for 1 year and Canbat lithium chargers for 5 years from the date of sale as determined by the sale receipt. Victron products come with a 5-year manufacturer warranty. Canbat will assist in filing a warranty claim to Victron Energy and help you replace or repair any defective Victron product. Negligence or misuse of products is not covered under warranty. Warranty details are available on every product page.
Returns
Returns are accepted within 30 days from the date of purchase. The product must be new, unused, and in the original packaging. A restocking fee of 10% will apply. The client is responsible for shipping costs. If it is deemed that a returned product is opened or used, the product will not be returned and the customer will be responsible for covering all costs related to shipping the product back. The customer will also be charged an inspection fee. If the return is accepted, the client will also be charged for the shipping costs originally paid by Canbat when the product was first purchased. Any product which arrives damaged will be refused. No exceptions. Click here to start a return.
Security
Canbat Technologies Inc. values privacy and is committed to keeping all your personal information confidential. Your information will never be shared or sold to third parties.
Mobile Terms of Service
Canbat Technologies Inc.
Last updated: June 30, 2025
The Canbat Technologies Inc. mobile message service (the “Service”) is operated by Canbat Technologies Inc. (“Canbat Technologies Inc.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Canbat Technologies Inc.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Canbat Technologies Inc. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Canbat Technologies Inc.. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18553246884 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Canbat Technologies Inc. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18553246884 or email support@canbat.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.