Terms & Conditions

Looking for freight details or checking your order status? Below are Canbat’s Terms and Conditions, including our freight policies and accepted payment methods, designed to ensure a smooth purchasing experience. By placing an order or using this website, you acknowledge and agree to these Terms and Conditions.

If you have any questions, please contact us at (778) 358-3925 or support@canbat.com

When you place an order on our website, a customer account is automatically created for you. From your account dashboard, you can view your order status, shipping details, purchase history, documentation, and saved payment methods.

Canbat accepts all major credit cards, including Visa, Mastercard, American Express, and JCB, for online orders. We also accept PayPal, Affirm financing, e-Transfers, wire transfers, and cheques by mail. Customers who pay by e-Transfer receive a 2% discount, which is automatically applied at checkout.

Canbat offers free shipping on most batteries within Canada and the United States, including lithium iron phosphate (LiFePO₄), sealed lead-acid, and lead-carbon batteries. Orders under $100 may be subject to a flat $20 shipping fee. We ship to residential, business, and PO Box addresses using trusted courier partners such as Canada Post, Canpar, Loomis Express, UPS, and FedEx. All batteries are shipped by ground and are typically delivered within 1–7 business days to most Canadian cities. Delivery times vary by province (see below). Shipments to remote or rural areas may take a few additional days. U.S. deliveries may also take longer depending on location. Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment directly from your Canbat account, which is automatically created once your order is placed. Expedited shipping options are available at checkout. For any questions about shipping, our team is available by email, chat, or phone.

Warehouse Pickup

Pickup from our warehouse in Delta, British Columbia, is available. You will be notified once your order is ready for pickup, typically the next business day. Same-day pickups may be subject to a $25 rush fee.

Warehouse hours: 8:30 AM – 4:00 PM PST (Monday to Friday)

For pickup inquiries, please contact us by email, chat, or phone.

Cut-Off Times for Same-Day Shipping

• Newfoundland Standard Time: 2:30 PM

• Atlantic Standard Time: 2:00 PM

• Eastern Standard Time: 1:00 PM

• Central Standard Time: 12:00 PM

• Mountain Standard Time: 11:00 AM

• Pacific Standard Time: 10:00 AM

Estimated Delivery Times (Business Days)

• British Columbia (BC): 1–2 days

• Alberta (AB): 1–3 days

• Saskatchewan (SK): 2–4 days

• Manitoba (MB): 3–5 days

• Ontario (ON): 4–6 days

• Quebec (QC): 4–7 days

• New Brunswick (NB): 4–7 days

• Prince Edward Island (PE): 4–7 days

• Nova Scotia (NS): 4–7 days

• Newfoundland and Labrador (NL): 5–7 days

• Yukon (YT): 4–6 days

• Northwest Territories (NT): 5–7 days

• Nunavut (NU): 5–8 days

Note: Large palletized orders may require additional handling time.

International orders may not ship on the same day and may require an additional 1-2 business days to ship. Canbat will use its discretion on whether to ship via ground or freight service for large orders, depending on courier availability and local regulations. Larger orders of 4 or more batteries might be shipped on a wooden pallet, depending on the size of the shipment. A valid phone number must be provided for all freight deliveries. The customer must indicate whether they need tail lift delivery to unload the shipment from the truck.

Canbat Technologies Inc. (“Canbat”) warrants its products under the following terms:

• Lithium Batteries: 10 years

• Lead-Carbon Batteries: 2 years

• Lead-Acid Batteries: 1 year

• Canbat Lithium Chargers and Converters: 5 years

The warranty period begins strictly on the date of sale as stated on the original sales receipt. Proof of purchase is required for all warranty claims. Claims submitted without a valid sales receipt will be denied.

Victron Energy Products

Victron Energy products include a 5-year manufacturer warranty. Canbat will assist customers in submitting warranty claims to Victron Energy and will coordinate repair or replacement if the claim is approved. However, Victron Energy is the sole authority for approving or rejecting warranty claims for any Victron product. Canbat has no influence or decision-making power over Victron’s warranty determinations.

Rich Solar Products

Rich Solar products include a manufacturer warranty that varies by product. Warranty details are listed on each specific product page. Canbat will assist in submitting warranty claims to Rich Solar and will facilitate the process on behalf of the customer. However, Rich Solar is the sole authority for approving or rejecting warranty claims for any Rich Solar product. Canbat has no authority to alter, modify, or override Rich Solar’s warranty decisions.

Warranty Exclusions

This warranty does not cover:

• Negligence, misuse, abuse, or improper installation.

• Physical damage, modification, or tampering with the product or serial labels.

• Failure to follow the product’s operating, charging, or storage instructions.

• Damage caused by external factors, including overcharging, undercharging, short circuits, reverse polarity, extreme temperatures, or use with incompatible equipment.

• Normal wear and tear, cosmetic defects, or damage that does not affect performance.

Any product returned for warranty inspection that is found to be fully functional or damaged due to user error will be returned at the customer’s expense.

Shipping and Inspection Requirements

The warranty covers the product only. It does not cover shipping, handling, labor, travel, or any other related costs. Customers are fully responsible for all costs of delivering products to and from Canbat’s authorized warranty facilities located in British Columbia, Canada. This shipping policy also applies to Victron Energy and Rich Solar products. Manufacturer warranties do not include transportation, handling, packaging, or any related administrative expenses.

General Terms

• All warranty evaluations must be performed by Canbat or the respective manufacturer.

• Warranty claims without valid proof of purchase will be automatically rejected.

• The decision made by Canbat, Victron Energy, or Rich Solar regarding warranty eligibility is final and binding.

• Warranty terms are published on each product page and may be updated without prior notice.

• Submission of a warranty claim constitutes acceptance of these terms and conditions.

Limitation of Liability

To the maximum extent permitted by law, Canbat Technologies Inc., its affiliates, distributors, and resellers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of business, downtime, or loss of data, arising from the use of or inability to use the product, even if advised of the possibility of such damages. In all cases, Canbat’s total liability, whether in contract, tort, or otherwise, shall not exceed the original purchase price of the product. No employee, reseller, or representative of Canbat is authorized to modify, extend, or make exceptions to the terms of this warranty in any way.

Returns, Exchanges, and Cancellations

Returns are accepted within 30 days of purchase. Products must be new, unused, and in their original packaging. A 10% restocking fee applies to all accepted returns. Customers are responsible for return shipping costs. If a returned product is found to be opened, used, or damaged, the item will not be eligible for return. The customer will be responsible for all shipping costs to have the product returned to them, and an inspection fee may apply. If the return is approved, the customer will also be charged for the original shipping costs incurred by Canbat when the product was first shipped. Any product arriving damaged will be refused — no exceptions. Refunds are processed within two business days once a return is accepted.

Pre-orders that have not yet shipped, cancellations are eligible for a full refund with no restocking fee. For in-stock orders that have not yet shipped, a 3%-6% non-refundable transaction fee will apply to cover payment processing costs. In the case of an exchange, the customer is responsible for both the original shipping costs paid by Canbat and the cost of shipping the item back. Restocking fees are waived for exchanges unless the new product is on sale or of lesser value.

All returns must be shipped via courier — in-person drop-offs are accepted by appointment.

Canbat operates a hybrid logistics system, using both our own warehouses and third-party fulfillment partners. The policies and fees outlined above help ensure fair and efficient processing for all customers. To initiate a return, please complete the return form. A Canbat representative will provide you with an RMA number and return instructions within 48 hours. Any package sent without a completed return form or RMA number will be refused.

Canbat is committed to protecting your personal information and maintaining the highest standards of online security. Our website uses Secure Socket Layer (SSL) encryption to safeguard all information transmitted during checkout and account login. This ensures your data remains confidential and protected against unauthorized access. All payment transactions are securely processed through trusted third-party providers such as Stripe, PayPal, and Affirm. Canbat does not store or have access to your full credit card details. We adhere to industry-standard security protocols and continuously monitor our systems to prevent unauthorized access, misuse, or data breaches. While we take all reasonable measures to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure. Canbat does not sell or rent customer information to third parties. Your personal data may be shared only with trusted partners and service providers necessary to process your order, arrange shipping, or comply with legal requirements.