Last modified: 07/10/2025
Introduction
Canbat Technologies Inc. (“Canbat”, “we”, or “us”) respects your privacy and is committed to protecting it in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws. We collect personal information only as needed to process orders, provide customer support, and deliver a personalized experience. We do not sell personal information collected through this website. This policy explains the types of information we collect, how we use and protect it, and under what circumstances it may be disclosed. It applies to information collected through our website at canbat.com, as well as through email, text messages, and other electronic communications. It does not apply to information collected offline or through other channels, including third-party websites or applications that may link to or from our website.
Information We Collect Automatically
As you browse our website, we may use automated technologies such as cookies and analytics tools to collect certain non-personal information, including:
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Details of your visits, including traffic data, location data, and pages viewed
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Your IP address, browser type, operating system, and device information
This information is statistical and does not identify you personally. It helps us improve our website’s performance and user experience by allowing us to:
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Understand audience size and browsing patterns
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Store your preferences to customize content
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Speed up searches and recognize returning visitors
You can adjust your browser settings to refuse cookies; however, doing so may affect website functionality.
How We Use Personal Information
We use personal information to:
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Process and fulfill orders and payments
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Communicate regarding orders, updates, support requests, and account activity
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Offer marketing, product updates, and promotional communications (with consent)
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Personalize your online experience and recommend relevant products
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Manage warranty registrations and claims
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Comply with legal and regulatory obligations
When you submit a warranty claim or register a product, we may collect additional information such as proof of purchase, product serial numbers, photographs, or correspondence details. This information is used solely for warranty verification, technical support, and product safety purposes.
Third-Party Services and Integrations
We use trusted third-party platforms to operate our e-commerce and communications systems. These may include service providers that help process orders, payments, shipments, and customer interactions. These providers process data on our behalf under strict confidentiality and data-protection agreements. We do not authorize them to use your personal information for their own marketing purposes.
Dealers and Distributors
If you are a Canbat dealer or distributor, we may collect and use business contact information (such as name, title, company name, phone number, and email) for account management, partnership communication, and marketing purposes. This information is handled with the same level of protection as consumer data.
Marketing Communications (Email and SMS)
By subscribing to our email or SMS communications, you consent to receive updates, offers, and service notifications from Canbat. You can withdraw your consent at any time by following the unsubscribe link in our emails or replying STOP to SMS messages. We comply with Canada’s Anti-Spam Legislation (CASL) and other applicable laws to ensure all marketing communications are sent with consent and include clear opt-out options.
Cookies and Analytics
We use cookies and similar technologies to analyze site traffic, enhance user experience, and support marketing efforts. You can control or delete cookies through your browser settings. We may also use anonymized analytics data through tools such as Google Analytics or Meta Pixel to understand visitor behavior and improve our website. These third parties may collect aggregated, non-identifiable data about user interactions. For information on how to opt out of interest-based advertising, visit the Network Advertising Initiative (NAI) website.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once no longer needed, information is securely deleted or anonymized.
International Data Transfers
Canbat operates primarily in Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Your information may be transferred to and processed in countries outside of Canada, including the United States, where privacy laws may differ. By using our website or submitting information, you consent to such transfers as necessary to provide our services.
Data Security
We use industry-standard security measures, including SSL encryption, to protect personal information during transmission and storage. Although we take every reasonable precaution, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Access to and Correction of Personal Information
You may request access to the personal information we hold about you, or request that we correct or update it if inaccurate. We will respond to such requests in accordance with PIPEDA and applicable provincial laws. To make a request, please contact us at support@canbat.com
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with the “last updated” date revised accordingly. In the case of significant changes, we may also notify you by email or through a notice on our website. You are encouraged to review this policy periodically to stay informed about how we protect your information.
Contact Information and Privacy Officer
Canbat Technologies Inc. has appointed a Privacy Officer responsible for ensuring compliance with this policy and applicable privacy legislation. For any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Canbat Technologies Inc.
600 – 1285 West Broadway
Vancouver, British Columbia V6H 3X8 Canada
+1 (778) 358-3925
Email:support@canbat.com
